Delete Your Account

Taeam customer app: open the app → Profile → Account → Delete account. Confirm. Your account is closed immediately.

Tawsil driver app: open the app → Profile → Account settings → Delete account. Confirm. Your account is closed immediately.

You'll be signed out and the account will no longer appear on the platform.

If you can't access the app, for example you've lost your phone or your account is locked, send an email to contact@taeam.ca from the email address on your account. Include:

• The phone number on your account
• Which app (Taeam or Tawsil)
• A short note confirming you want the account deleted

We'll verify it's you, then process the deletion. You'll get a confirmation email within 30 days (usually within a few business days).

When you delete your account, the following is removed from active systems:

• Your name, email, phone number, and profile photo
• Your saved addresses and delivery preferences (Taeam)
• Your driver's license number, vehicle documents, and bank info (Tawsil)
• Your chat history with restaurants and drivers
• Your push notification token (you'll stop receiving notifications)
• Your sign-in credentials (Google/Apple links and your PIN)

Stripe deletes your saved payment cards on their side; we never had your full card number to begin with.

Canadian tax and consumer-protection law requires us to keep certain records even after you delete your account. These are kept in a restricted system, used only for the legal purposes below, and are not associated with an active account:

• Order and earnings records, kept for 7 years to meet Canada Revenue Agency tax record requirements
• Payment receipts and refund records, kept for 7 years for tax and dispute purposes
• Fraud and safety records: if your account was flagged for fraud, abuse, or a safety incident, the relevant records are retained to prevent re-registration and to comply with law-enforcement requests

After the retention period above, these records are permanently deleted or fully anonymized.

We may keep anonymized, aggregated data (for example: "1,200 orders were delivered in Edmonton last month") that can no longer be tied to you. This isn't personal data and isn't deleted.

Deletion is permanent. Once processed, we can't restore your account, your order history, your points balance, or your driver onboarding documents. If you sign up again with the same phone or email, it'll be a brand-new account.

You don't need to delete the account to stop hearing from us. Open the app → Settings → Notifications and turn off whichever channels you don't want. Or reply STOP to any SMS to opt out of texts.

Questions about deletion or anything else: contact@taeam.ca.

Taeam Technologies Inc.
Edmonton, Alberta, Canada